The Prep and Follow up time feature allows you to create services with predefined buffers. These buffers are automatically calculated in the duration of the service and displayed as a lighter colored area before or after the appointment block.
Your customer will only see the actual duration of the service (without the buffer).
We also have a video explaining how to use this Prep and Follow Up Times, here.
This is how you create preparation and follow up times for your services
When you create a service, you can enable the Prep and Follow Time section.
It opens a field in which you can define – besides the duration of the service – a prep and / or a follow up time.
As you can see in the following example, your client would now see a 1 hour appointment ,while in your calendar this appointment will be created with a duration of 95 minutes: the appointment itself is 60 minutes, prep time is 15 minutes and follow up time is 20 minutes.
Even if you have no prep or follow up time predefined for a service, you can manually add it to an appointment at any time.
To see this setting in the appointment window, you need to enable this feature in the calendar settings (⚙ icon in the upper left corner of the calendar).
Thanks to the preparation and follow up times, you can optimally prepare for appointments and, for example, also plan arrival times.