By installing the additional app for Intercom integration, we enable you to schedule appointment straight from your chat or bot generated via Intercom.

In the following we describe how you can set up automated appointment scheduling within your Intercom messaging process:

Step 1:

The App for Intercom integration is part of the TIMIFY App Marketplace.

To install the app for your TIMIFY account click on "Apps" -> "App Marketplace" Here you can see a variety of apps that you can install individually, including the app for Intercom:

Once the app is activated for your account, it will appear in your App Overview and you can install the app:

Step 2:

Now you can start setting up the online appointment scheduling with Intercom. Hereby you have the following options to integrate TIMIFY in your Intercom process:

  • How to create an invitation within a chat
  • Build a bot
  • Set a home app in Messenger

Create an invitation within a chat
While managing an incoming chat, invite site visitors to schedule with you or your team. Open the "Add a messenger" app option from the chat toolbar. Select the TIMIFY app and enter your preferred scheduling link. Customise the message and button text, then "Create Invite" to add it to the chat. Your recently used links will be saved for quicker access in the future, and we’ll remember the customisations you made for each scheduling link.
Clicking the invitation will display your TIMIFY availability within the chat window, so visitors can book without leaving the page. After an event is confirmed, the invite snippet will update to show the meeting details. Notifications will be sent to both you and your visitor via email.

Build a bot
Create a custom path for your website visitors that will qualify leads and get their discovery calls on your calendar. Open Intercom’s Operator view and decide if you’d like the bot to activate for visitors or users. Create a New Custom Bot and determine the path, then add a follow-up action to the end. Click "+Add" Action, then choose TIMIFY from the Send an app option. Add a new scheduling link and customize the messaging, or select from a list of recently created invitations. Once your bot is live, it will interact with any visitors that match the audience you’ve set.

Set a home app in Messenger
Make it easier for your customers to schedule by adding the TIMIFY app to your homepage with Messenger. Open Intercom’s Messenger view and expand the Add Messenger home apps menu. Choose for the home app to appear for new visitors to your site or existing users. Click +Add an app and find TIMIFY from the menu. Paste in the scheduling link you prefer, or choose from the list of recently used links. Customize the messaging and Create Invite, then save the invitation to make it live on your home page.

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