As you set up the TIMIFY Queue app in your account, it may be helpful to know how the app looks and feels from a customer perspective. In this article, we walk you through a typical customer experience.
For steps on getting TIMIFY Q set up, take a look at this article
- Customer Experience of the TIMIFY Q App
- Push and SMS notifications
1. Customer Experience of the TIMIFY Q App
Step 1: Customer enters your place of business and sees your display screen
The customer can scan the QR code using the camera on their smartphone - providing you activated the code - and follow the steps (1-6) which are also displayed on the screen.
Alternatively, customers can select the service they want from the screen itself: you need to have a touch screen device in order to offer this option.
Step 2: The customer selects the service they want
…If you activated priority types, they'll display next…
Step 3: Once the customer has selected their service, their ticket number and estimated wait time display
If they decide they don't have time to wait or simply change their mind, they have the option to leave the queue.
Step 4: When the resource calls the customer for their consultancy, the customer will get notified on their phone
Step 5: When the consultancy ends, a message appears on the customer's phone, with the option for them to make another booking with you (if you activated this).
Step 6: If the customer clicks to make an appointment, they get directed to your booking widget:
2. Push and SMS notifications
TIMIFY Q offers customers a complete and interactive queue service via their smartphones.
Customers can accept optional push and/or SMS notifications. Andriod users will get a message asking if they would like to receive push notifications; iOS users will be asked if they wish to receive SMS Notifications. Note: SMS is only available if you are actively using the TIMIFY SMS app.